These General Terms and Conditions of Use ("Terms") apply to users ("Users") who use the website https://app.monitrafo.com ("Website") and all products marketed by ELECTRON INTELIGENCIA ARTIFICIAL LTDA, registered under CNPJ no. 43.730.194/0001-93, with headquarters at RUA ANCHIETA, Nº 204 - SALA 307 ANEXO I, in the city of Jundiaí, state of São Paulo, CEP: 13201-804.

This Website is a paid online service provided by Electron Group to the User, aimed at optimizing the monitoring and management of electrical and industrial assets ("Service(s)"), as well as how Electron Group uses personal data that may be provided to them. If you do not agree with these Terms, immediately discontinue access to and use of this Website.

USER

The User is any individual or legal entity that accesses the Website with the intention of registering and using the Services provided.

REGISTRATION

To use the Services provided on the Website, the User must complete their registration by providing the following information:

Individuals:

full name, identity card (RG) and individual taxpayer registration (CPF) numbers, complete address, contact email, telephone number, ZIP code, full address.

Legal Entities:

corporate name, national registry of legal entities (CNPJ) number, complete address, contact email, and telephone number.

CONTACT

This Website provides communication channels in the "Contact Us" tab, to be used as means of communication between Electron Group and the User who wishes to contact Electron Group according to the nature of the request.

This Website provides a Frequently Asked Questions (FAQ) section, where Users can find answers to the most common questions about the services offered by Electron Group. This section was developed to optimize the User's experience, providing quick access to essential information without the need for direct contact.

This Website features a platform equipped with Artificial Intelligence (AI) to optimize report generation and enhance premium monitoring of electrical and industrial assets.

Customer Service (SAC) is available via email [o], telephone [o]. Each request will be analyzed by the responsible department, and feedback will be provided through one of Electron Group's official communication channels, including email, telephone, or messaging app (WhatsApp).

USER DECLARATIONS

The User declares to be of legal age or, if a minor, to have consent from legal guardians.

The User authorizes the use of communication channels beyond the Website's own tools, such as email, telephone, and instant messaging app (WhatsApp).

The User declares to be aware that all content available on the Website, including texts, images, logos, codes, and design, is the property of Electron Group or licensed to it. Misuse of these elements is expressly prohibited.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

The information presented on the Website may contain errors or inaccuracies. Electron Group is not responsible for the User's use of information without additional verification.

Occasionally, there may be information on our Website or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, or offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information as necessary.

USER OBLIGATIONS AND RESPONSIBILITIES

The User agrees to use the Website lawfully and in accordance with these Terms.

In addition to other responsibilities expressly provided in these Terms, Users agree to refrain from:

• Any illegal purpose;
• Requesting others to perform or participate in illegal acts;
• Violating any local, international, federal, or state regulations, rules, laws, or ordinances;
• Infringing upon our intellectual property rights or the intellectual property rights of third parties;
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability;
• Submitting false or misleading information;
• Uploading or transmitting viruses or any other malicious code that may affect the functionality of the Service or any related website;
• Collecting or tracking personal information of others;
• Any obscene or immoral purpose;
• Interfering with or bypassing security features;
• Accessing, collecting, storing, or exploiting data of other Users without consent.

The User is prohibited from using the Website to commit and/or attempt to commit acts aimed at:

• Gaining unauthorized access to other computers, servers, or networks;
• Disrupting services, servers, or computer networks through unlawful methods;
• Bypassing any authentication or security system;
• Covertly monitoring third parties.

The User agrees to use the Website and its content (texts, photographs, graphics, images, icons, technology, software, links, and other audiovisual content) in compliance with applicable laws, morality, generally accepted good customs, these Terms, and other instructions on this Website.

All information provided by the User must be accurate, true, and up-to-date. The User will be civilly and criminally liable for the veracity and authenticity of the data provided.

The User will be liable for any fraud committed by themselves or related third parties, whether through actions or omissions, or violations of these Terms.

Reproduction, modification, distribution, transmission, display, resale, or reverse engineering of any part of the Website without express authorization from Electron Group is prohibited.

Electron Group reserves the right to suspend or terminate access for Users who violate any provision of these Terms.

The User agrees to exempt Electron Group from liability for losses and damages related to misuse of this Website or non-compliance with these Terms.

SERVICES

The services provided by Electron Group are available through the Website, which aims to optimize monitoring and management of electrical and industrial assets, providing safety, operational efficiency, and failure prevention through an integrated platform. It is a SaaS (Software as a Service) solution developed for remote monitoring of electrical transformers, power substations, industrial machines, and equipment ("Monitrafo"). The Website offers advanced monitoring, diagnosis, and failure prevention tools accessible in the cloud, allowing users to track their assets from anywhere.

Electron Group reserves the right to limit quantities of any products or services offered on the Website.

Electron Group may modify, suspend, or discontinue any part of the Website without prior notice, including service or product prices.

MONITORING AND PRIVACY

Electron Group may monitor, edit, or remove content that we determine, at our sole discretion, to be illegal, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property rights.

WEBSITE OPERATIONAL LIABILITY AND DISCLAIMER

Electron Group does not guarantee that this Website will be free from failures, interruptions, viruses, or other issues and will not be liable for losses arising from Website inoperability.

Electron Group is not responsible for damages caused by improper use of services, excluding liability for force majeure events.

Electron Group is not liable for any damages resulting from User decisions regarding software use, nor for damages to third parties resulting from improper conduct.

The User acknowledges that Electron Group recommends using secure and updated tools/technology. Use of outdated tools is at the User's own risk.

Electron Group is not responsible for information published by third parties on linked websites. Visiting external links is at the User's own risk.

The existence of links does not imply sponsorship or association with linked entities.

Some services may be offered through external links, subject to the above provisions.

Electron Group will not be liable when the User sends malicious codes, electronic viruses, or destructive content.

TERM, TERMINATION, AND MODIFICATIONS

These Terms remain in effect indefinitely while Users use the Website.

Electron Group may unilaterally terminate, suspend, or discontinue access to the Website at any time without prior notice.

Electron Group has the right to modify these Terms at any time for improvement purposes.

Modifications regarding data processing purposes, form/duration of processing, controller identification, or data sharing will be highlighted.

As per Art. 5, X of Law 13.709/18, "processing" means any operation performed with personal data.

Use after modifications implies immediate acceptance of updated Terms.

Modifications do not apply to previously agreed transactions.

These Terms constitute the entire agreement between the parties.

COPYRIGHTS

Trademarks and logos displayed on this Website are the exclusive property of Electron Group and may not be used without prior written consent.

ANTI-CORRUPTION POLICY

Electron Group reaffirms its commitment to ethics, integrity, and compliance with anti-corruption laws. No form of corruption, bribery, influence peddling, or undue favoritism will be tolerated.

Offering or accepting undue advantages to public or private agents is expressly prohibited. Facilitation payments, fraud, money laundering, or any illicit practice compromising organizational integrity are not permitted.

All employees, suppliers, and partners must comply with these guidelines and report suspicious conduct through confidential channels.

Electron Group implements continuous prevention and monitoring measures to ensure ethical and transparent operations.

ACCEPTANCE OF TERMS

By using this Website, the User declares full acceptance of these Terms. If you disagree, Electron Group advises discontinuing use.

GOVERNING LAW AND JURISDICTION

Any disputes regarding these Terms shall be resolved exclusively in the Court of Itupeva/SP. Electron Group reserves the right to act judicially in other countries to protect its interests.

Brazilian law shall govern and interpret these Terms.

CONTACT INFORMATION

Any questions regarding these Terms should be sent to [email protected].